Privacy Policy
Last Updated June 2026
1. Who I Am
Katie Kempthorne Naturopathy & Acupuncture is a private natural health practice based in Sandringham, Auckland, New Zealand.
Website: katiekempthorne.co.nz
Location: Sandringham, Auckland, New Zealand
For any privacy-related enquiries, please contact me directly enquiry@katiekempthorne.co.nz.
2. What Information I Collect
Information you provide directly
When you use contact forms, booking requests, or subscribe to my newsletter, I may collect:
Your name
Email address
Phone number
Health information relevant to your enquiry or appointment
Information collected automatically
When you visit my website, certain data is collected automatically through the tools listed in Section 4, including:
IP address and general location
Browser type and device information
Pages visited and time spent on the site
How you arrived at the site (e.g. Google search, social media)
3. How I Use Your Information
The information collected is used to:
Respond to enquiries and booking requests
Send health and wellness newsletters (only where you have opted in via MailerLite)
Understand how visitors use the website so I can improve it
Provide relevant content and advertising through Facebook (where you have interacted with my Facebook page or ads)
Comply with any legal obligations
I do not sell, trade, or rent your personal information to third parties.
4. Third-Party Tools I Use
To run this website and practice effectively, I use the following third-party platforms. Each has its own privacy policy and data handling practices.
Google Analytics
I use Google Analytics to understand how visitors find and use this website. Google Analytics collects anonymised usage data including pages visited, session duration, and traffic sources. This data is processed by Google and governed by Google's Privacy Policy.
Learn more: Google Privacy Policy
Facebook Pixel
This website uses the Facebook Pixel, a tool provided by Meta Platforms, Inc. The Pixel allows me to understand how people interact with my website after seeing my Facebook or Instagram ads, and to show relevant advertising to people who have visited the site.
The Facebook Pixel may collect your IP address, browser information, and pages visited. This data is processed by Meta and governed by their Data Policy.
Learn more: Meta Privacy Policy
You can opt out of Facebook's use of your data for advertising purposes at:
www.facebook.com/ads/preferences
MailerLite (Email Newsletter)
If you subscribe to my newsletter or download a resource from this website, your name and email address are stored securely in MailerLite, the email marketing platform I use. You can unsubscribe at any time using the link at the bottom of any email.
Learn more: MailerLite Privacy Policy
Timely (Online Booking)
Appointments are booked through Timely, a practice management platform. When you book an appointment, your name, contact details, and any health information you provide are stored within Timely's secure system. Timely is a New Zealand-based company and handles data in accordance with New Zealand privacy law.
Learn more: Timely Privacy Policy
5. Cookies
This website uses cookies — small text files placed on your device — to support the tools described above (Google Analytics, Facebook Pixel). Cookies help these tools function and allow me to understand website usage.
Most browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of this website.
6. Health Information
As a natural health practice, I may collect sensitive health information in the context of your care. This information is collected only for the purpose of providing clinical services and is handled with the highest level of confidentiality in accordance with the Health Information Privacy Code 2020 (New Zealand).
Health records are stored securely and are not shared with third parties without your consent, except where required by law.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
Request access to the personal information I hold about you
Ask me to correct any information that is inaccurate or incomplete
Ask me to delete your information (subject to any legal or clinical obligations to retain it)
Withdraw consent to receiving marketing communications at any time
To make any of the above requests, please contact me through katiekempthorne.co.nz/contact
8. Data Security
I take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. This website is served over HTTPS (secure encrypted connection), and third-party platforms used by this practice maintain their own security standards.
9. Links to Other Websites
This website may contain links to external websites. I am not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
This Privacy Policy may be updated from time to time. The date at the top of this page reflects when it was last revised. Continued use of this website following any changes constitutes your acceptance of the updated policy.
11. Contact
If you have any questions or concerns about this Privacy Policy or how your information is handled, please get in touch:
Katie Kempthorne Naturopathy & Acupuncture
25 Goring Road, Sandringham, Auckland, New Zealand